1. Provide professional consulting
we provides information consulting about product, price, technology and industry solutions for customers at anytime via network, telephone, email and door to door.
2. Provide sample service
we makes and sends free samples for customers.
3. Provide inspection and reception
Customers can make reservations for exhibition visit and site inspection, we provides professional receptionists.
1. Integrity and fairness
No matter great or small amount of contract, new or old customers, domestic or foreign customers, we treats with integrity and fairness.
2. Guarantee both quality and quantity
we implements the terms and conditions stipulated in the contract strictly, complies with product standard and multi inspection.
1. we provides free installation, commissioning and training for users’ technicists, ensures that uses can get familiar with operation methods and put machines into use as soon as possible;
2. we provides one year warranty and lifetime maintenance. Free repair for mechanical failure and parts damage (no human factors and force majeure factors) under warranty (replacement parts except wearing parts are provides by we free of charge). Charging at cost when out of warranty;
3. Users enjoy lifetime free software upgrade service since the date of purchase;
4. After-sales service response time within 8 hours. When received a repair call, after-sales engineer will give a clear answer or reach the equipment site within 24 hours. Maintenance crews can not leave until troubleshooting;
5. we revisits all customers regularly each year and provides technical support service at any time.
we provides first-class products, first-class quality and first-class service to satisfy customers.
Profession: Professional team provides professional service
Fairness: No matter great or small amount of contract, new or old customers, domestic or foreign customers, we treats with integrity and fairness
Passion: Treating every customer with passion all along
Preciseness: Rigorous attitude and working style
Efficiency: Keep high efficiency, respect every minute of customers
Responsibility: Place customer requirements at forefront
Continuously persist “Client as God and Market Orientation”, we has established perfect market service system. More than 40% of employees are market sales and service staffs. We have set up more than 40 offices in domestic, distributed in major central cities, so as to implement “Closer to the user, extending the service”.The nationwide sales network ensures timely and quick response to customers.
The precondition of “Customer first” is reliable and stable product quality, and advanced technology. we has already passed ISO9001 Quality Management System Certification, Fiber laser marking machine, laser cutting machine and laser welding machine have obtained CE certification.
In order to guarantee the perfection of service,we sets up the perfect service supervision system with unified behavioral norms and evaluation standards, so as to ensure first-class service quality and service process standardization.